mms49 Privacy Policy

mms49 collects personal data from you in several ways: directly when you register and use the platform, automatically as you interact with our services, and occasionally from third-party sources where necessary for identity verification and fraud prevention. The categories of personal data we collect are described below.

Identity and Contact Data

When you register for an mms49 account, we collect information required to establish and verify your identity. This includes:

• Full legal name as it appears on your official identification document.
• Date of birth (to verify that you meet the 18+ minimum age requirement).
• Residential address, including city, district, and postcode within Bangladesh.
• Mobile phone number — including the number linked to your bKash, Nagad, or Rocket mobile wallet account.
• Email address used for account notifications and support correspondence.
• Bangladesh National Identity Card (NID) number or passport number, where submitted for verification purposes.

Financial and Transaction Data

To process deposits and withdrawals, mms49 collects transactional data including:

• Details of deposits made to your mms49 account, including amount, currency (BDT / ৳), payment method, and timestamp.
• Details of withdrawals processed from your mms49 account.
• Bonus credits, wagering activity, and promotional participation records.
• Account balance history for compliance and audit purposes.

mms49 does not store full mobile banking PIN codes, card CVV numbers, or online banking passwords. Payment authentication is handled directly by the respective payment provider (bKash, Nagad, Rocket, Upay, or the relevant bank).

Usage and Technical Data

When you access the mms49 platform, our servers automatically record certain technical information:

• IP address and approximate geographic location derived from it.
• Device type, operating system version, and browser type.
• Pages visited, games played, betting markets accessed, session duration, and click-path data.
• Login timestamps and session activity logs, retained for security and fraud detection purposes.

Communications Data

If you contact mms49 support via live chat or email, we retain a record of the conversation for quality assurance, dispute resolution, and regulatory compliance purposes. These records are stored securely and are accessible only to authorised support and compliance personnel.

mms49 uses personal data only for legitimate, clearly defined purposes. We do not process your data in ways that are incompatible with the purposes described below. The lawful bases on which we rely to process your personal data include: the performance of a contract with you (operating your account), compliance with legal obligations, our legitimate interests as a platform operator, and — where applicable — your consent.

Account Operation and Service Delivery

The primary use of your personal data is to operate and maintain your mms49 account. This includes creating and authenticating your account, processing deposits and withdrawals via your chosen Bangladesh payment method, crediting and managing promotional bonuses, and providing access to all mms49 games and betting markets including cricket, slots, live casino, and card games such as Teen Patti Joker.

Identity Verification and Fraud Prevention

mms49 is committed to operating a safe and fair platform. We use identity and transactional data to verify that all players meet the 18+ age requirement, to detect and prevent fraud, money laundering, and multi-accounting, and to comply with applicable know-your-customer (KYC) obligations. In some cases, this may involve cross-referencing your submitted details against third-party identity verification databases.

Customer Support

Communications data — including live chat transcripts and email correspondence — is used to resolve disputes, respond to queries, and improve the quality of our support service. Support agents access only the data necessary to handle your specific enquiry.

Platform Improvement and Analytics

Aggregated and anonymised usage data helps mms49 understand how players interact with the platform, which games are most popular among Bangladeshi players, and where the user experience can be improved. This analytics processing does not identify you as an individual.

Marketing Communications

Where you have not opted out of marketing, mms49 may use your email address and mobile number to notify you of relevant promotions, bonuses, and seasonal offers — for example, special promotions during BPL cricket season, Eid, or Pohela Boishakh. You may withdraw consent for marketing communications at any time without affecting your account.

Legal and Regulatory Compliance

Certain data retention and disclosure obligations are imposed on mms49 by applicable law. We retain financial transaction records and identity verification documents for the minimum period required by applicable anti-money laundering regulations. In the event of a lawful request from a competent authority in Bangladesh or an international jurisdiction, mms49 may be required to disclose certain data; we will notify affected players to the extent permitted by law.

mms49 does not sell or rent your personal data to third parties for commercial purposes. We share data only in the limited circumstances described in this section, and only with parties who are contractually bound to handle your data securely and in accordance with applicable data protection standards.

Payment Service Providers

To process deposits and withdrawals, mms49 shares necessary transaction data with payment service providers operating in Bangladesh including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each of these providers operates under their own privacy policy and data security standards. mms49 shares only the minimum data required to initiate and confirm a transaction.

Identity Verification Partners

For KYC (know your customer) and age verification purposes, mms49 may share identity data — such as your name, date of birth, and NID number — with authorised third-party identity verification service providers. These providers are engaged solely to validate the authenticity of your submitted documents and may not use your data for any other purpose.

Game and Platform Technology Providers

mms49 partners with game studios and platform technology providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — to deliver casino games and sports betting markets. These providers may receive anonymised session and gameplay data for the purpose of game performance monitoring and fairness auditing. They do not receive your personal identity data unless strictly necessary for a specific technical integration.

Legal and Regulatory Disclosures

mms49 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, legal process, or a binding directive from a competent authority. mms49 will seek to notify the relevant player of any such disclosure to the extent permitted by law, unless doing so would compromise an investigation or is prohibited by the applicable legal instrument.

The mms49 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your logged-in session, and to collect anonymised analytics data that helps us improve the player experience. This section explains what cookies we use and how you can manage them.

Essential Cookies

Essential cookies are strictly necessary for the mms49 platform to operate. They maintain your login session, remember your language and currency preferences, and ensure that security tokens function correctly. Essential cookies cannot be disabled without breaking core platform functionality.

Analytics Cookies

Analytics cookies collect anonymised data about how players navigate the mms49 platform — which pages are visited most frequently, how long sessions last, and which game categories attract the most engagement among players in Bangladesh. This data is aggregated and does not identify individual players. mms49 uses this information solely to improve the platform experience.

Preference Cookies

Preference cookies remember your settings across sessions — for example, your preferred game lobby view, notification preferences, and responsible gaming tool configurations. These cookies improve the convenience of the mms49 experience but are not required for core functionality.

Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Most modern browsers — including those used on Android and iOS devices commonly used by players in Dhaka, Chittagong, and across Bangladesh — allow you to view, manage, and delete cookies through the browser's privacy or settings menu. Please note that disabling essential cookies will affect your ability to log in and use the platform.

mms49 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods we apply are proportionate to the sensitivity and purpose of each data category.

Active Account Data

While your mms49 account is active, we retain all identity, contact, financial, and communications data associated with your account. This data is necessary to operate your account, process transactions, and provide customer support.

Data Following Account Closure

Upon closure of your mms49 account — whether voluntary or due to a breach of our Terms & Conditions — certain categories of data are retained for a post-closure period in compliance with applicable law:

• Transaction and financial records: Retained for a minimum of five years following account closure, in accordance with applicable anti-money laundering and financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five years following account closure for the same regulatory reasons.
• Support communications: Retained for up to two years following account closure for dispute resolution and quality assurance purposes.
• Technical and usage logs: Anonymised and aggregated after account closure; personally identifiable technical data is deleted within 12 months of closure.

Self-Excluded Players

Where an account is closed as a result of a self-exclusion request made under our Responsible Gaming programme, mms49 retains the player's details on a suppression list for the duration of the exclusion period. This is a protective measure to prevent a self-excluded player from being able to register a new account during their exclusion window. This data is not used for any other purpose.

As a player registered on the mms49 platform, you hold a number of rights in relation to the personal data we hold about you. mms49 is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, contact our support team via live chat or email at [email protected].

Right of Access

You have the right to request a copy of the personal data mms49 holds about you. Upon receiving a valid access request, mms49 will provide a summary of the data categories held and, where requested, a copy of the underlying data within a reasonable timeframe.

Right to Rectification

If any personal data mms49 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain data directly through the mms49 account settings panel. For data that cannot be self-corrected — such as your name or date of birth on verified accounts — please contact our support team who will guide you through the verification and correction process.

Right to Erasure

You may request that mms49 delete your personal data. We will honour erasure requests for data that we are not legally obligated to retain. Where legal retention obligations apply — for example, to financial transaction records — we will inform you clearly of the applicable retention period and will delete the data as soon as that period expires.

Right to Restrict Processing

In certain circumstances — for example, where you have contested the accuracy of data we hold, or where you have objected to our processing and we are assessing that objection — you may request that mms49 restrict the processing of your personal data. During a restriction period, mms49 will continue to store the data but will not process it for other purposes.

Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications from mms49 at any time without providing a reason, and without any negative consequences to your account. To opt out, contact support via live chat or update your preferences in the account settings panel.

mms49 employs a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, loss, alteration, or disclosure. While no digital platform can guarantee absolute security, mms49 applies industry-standard practices consistent with the sensitivity of the data we process.

Technical Security Measures

• TLS/SSL Encryption: All data transmitted between your browser or mobile device and the mms49 platform is encrypted in transit using Transport Layer Security (TLS). Our SSL certificate is maintained and renewed regularly.
• Data Encryption at Rest: Sensitive personal data stored on mms49 servers — including identity documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within the mms49 organisation is restricted on a strict need-to-know basis. Support agents, compliance officers, and payment processors access only the data categories required for their specific function.
• Intrusion Detection: mms49 operates continuous monitoring of platform infrastructure to detect and respond to unauthorised access attempts, unusual traffic patterns, and potential security incidents.

Organisational Security Measures

• All mms49 staff and contractors who handle personal data are subject to confidentiality obligations and receive data handling training appropriate to their role.
• Third-party service providers who process personal data on behalf of mms49 are required to meet equivalent data security standards as a condition of their engagement.
• mms49 conducts periodic internal reviews of data handling practices to identify and address potential vulnerabilities.

Reporting a Security Concern

If you believe your mms49 account has been accessed without your authorisation, or if you discover a potential security vulnerability on the mms49 platform, please contact our support team immediately via live chat. For security-related disclosures, you may also write to us at [email protected] with the subject line "Security Concern". We take all security reports seriously and will respond promptly.

mms49 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this policy, we will notify registered players via the platform dashboard and, where appropriate, via the email address associated with your mms49 account.

The date of the most recent revision is always displayed at the top of this page ("Last Updated"). We encourage you to review this Privacy Policy periodically, particularly following any notification of changes. Your continued use of the mms49 platform following a policy update constitutes your acknowledgement of the revised policy.

Minor and Non-Material Updates

Corrections of typographical errors, clarifications of existing language that do not change the substance of our data practices, or updates to reflect name changes of third-party providers will be made without individual notification. These updates will be reflected in the revised "Last Updated" date at the top of this page.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data mms49 holds about you, please reach out to our support team. We are available 24/7 via live chat on the platform, with an average response time of 2–5 minutes. For formal written privacy enquiries, you may contact us by email:

Email: [email protected]

Please include "Privacy Enquiry" in the subject line of your email so that your message is routed directly to our data protection team. We aim to acknowledge all formal privacy enquiries within 48 hours and to provide a substantive response within 15 calendar days.